Return Policy
Learn about our return policies for hardware kiosks and other purchases.
Last Document Review: May 2026
#1. Overview
At Givebear, we stand behind the quality of our donation kiosks. We understand that sometimes issues may arise, and we want to ensure a smooth resolution process for our partner organizations.
"We back our hardware quality and want to make resolving any equipment issues completely straightforward for your team."
#2. 14-Day Return Policy
You have 14 days to return your hardware kiosk or equipment if you experience any issues after shipping. The return window begins on the date the equipment is delivered to your address.
"You have 14 calendar days from the day your kiosk is delivered to request a return if something isn't working properly."
#3. Shipping Fees
Please note that original shipping fees are non-refundable. If you request a return, the cost of the initial shipping will be deducted from your total refund amount.
"Initial delivery shipping costs cannot be refunded and will be subtracted from your final refund payout."
#4. Donation Refunds
For digital donations made through our platform, refunds are generally handled directly by the recipient organization. If you need a refund for a donation, please contact the organization you donated to. If you need further assistance, you can contact us at [email protected].
"Donation reversals are handled directly by the charity you gave money to. Reach out to them first for assistance."
#5. Contact Us
To initiate a return or if you have any questions about this policy, please reach out to our support team at [email protected].
"Drop our support team a line at [email protected] to quickly start your hardware return checklist."