GivebearDonation Kiosks
Set up, operate, and troubleshoot in-person kiosk giving.
Kiosks let donors give in person with a device and Stripe Terminal. They are operational systems, not just public pages on a tablet. A good kiosk setup has payment readiness, a paired device, fresh sync data, visible funds, staff training, and a troubleshooting path.
How do I set up and pair a kiosk?
Prepare the dashboard, pair the device, and confirm that the right organization data syncs.
How do we use it day to day?
Open the kiosk, select funds, accept gifts, and close out an event or service shift.
What works offline?
Understand offline limits, pending totals, one-time payment behavior, and recurring restrictions.
How do I fix a kiosk problem?
Check readiness, sync, logs, screenshots, Terminal state, and donor-facing symptoms.
Kiosk readiness model
A kiosk is ready when:
- The organization can accept payments.
- The device is paired to the correct organization.
- The kiosk has synced recently.
- The intended funds are published and visible.
- Branding looks correct.
- Terminal payment state is healthy.
- Staff know whether offline behavior is expected.
- A small test flow works in the real physical location.
What sync sends to the kiosk
The server syncs organization data such as branding, application fee percentage, available funds, upcoming events, and remote actions. If the kiosk looks stale, treat sync as the first concept to inspect.
Who should read this section?
- Admins who pair devices and manage settings.
- Event or service staff who place kiosks in the lobby.
- Volunteers who need a short operating procedure.
- Support staff diagnosing failed payments or stale device state.