Kiosks and Devices

Dashboard device pages are for the admin side of kiosk operations. The kiosk app is what staff or volunteers touch in the lobby. The two stay connected through device pairing, sync data, logs, screenshots, and remote actions.

What the dashboard controls

From device-related dashboard pages, admins can manage:

• Which devices belong to the organization.
• Device names and settings.
• Pairing state.
• Synced funds and upcoming events.
• Organization branding sent to the kiosk.
• Application fee percentage sent to the kiosk.
• Logs and diagnostics.
• Screenshots, when supported.
• Remote actions.

The kiosk receives synced organization data so it can present the right giving options. If a fund, event, brand setting, or fee-related value is stale on the device, think in terms of sync first.

What the kiosk controls

The kiosk app handles the in-person giving flow. It uses Stripe Terminal for card-present payments and stores supported offline payment state when offline mode applies.

For the person at the device, use the kiosk-specific docs:

Device readiness checklist

Before placing a kiosk in front of donors:

1. The organization has completed Stripe and Givebear billing readiness.
2. The device is paired to the correct organization.
3. The kiosk has synced recently.
4. At least one intended fund is visible.
5. Branding looks correct.
6. Staff know whether offline mode is expected.
7. A staff member has tested a small gift path in the intended environment.

Common admin questions

Why does the kiosk show the wrong fund list? Check whether the fund is published and whether the device has synced after the change.

Why did a kiosk payment fail? Check organization payment readiness, Terminal reader state, internet connection, and kiosk logs.

Can a kiosk take recurring donations offline? No. Recurring kiosk donations require an internet connection.

Who should have device admin access? Give it only to staff who are responsible for physical devices, payment readiness, or event-day operations.